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Laila

I was very happy with Kevin Pruitt and the ladies I spoke with via phone. They got our move ready and were very helpful. The guys that moved our stuff were helpful to a point. There were four guys and I only got two of their names. Junior was helpful and very courteous with out stuff. Jose, I believe that was his name, was very rude in the beginning and then warmed up after a couple hours. I was also told the movers would take apart the beds, cribs and put them back together at the new house and they only put one bed together. Plus we had to take the crib apart ourselves, no big deal. Lastly, I was told they would pack our stuff and unpack it at the new house and that didn't happen. We did find two items broken already and two items missing. We didn't get copies of the item list they packed/delivered and the writing was u readable so even if I wanted to make a claim, I couldn't read of they packed it anyways.

Merit Moving Systems

Thank you for your review. While it is nice to hear about the good things, it is also important to hear about services that are not performed up to expectations. We take responsibility if we have a failure and will do what ever possible to make any corrections. We will have our Thousand Palms office contact you to see if we can make amends....

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4.9 out of 5
Out of 138 Reviews
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