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Marc

Merit was pretty good once they got the crates. But we moved from Hawaii to California and there were many people involved. We used island Movers supposedly for a door to door delivery. However, island movers packaged our things, charged us up front for the entire move. The container sat for a while in Honolulu, then only several days on the barge. But then it sat in Long Beach for weeks. Island Movers told us to call Laura at United Van lines part of the umbrella of Unigroup. Laura was on vacation. When Laura called back she said container was still in Long Beach. It was up to Long beach to tell them when it could be picked up by merrit. I got Diane at Merritt who was concerned about all the delays and said it wouldn't be ready for them to pick up for another week or so. Finally Unigroup and Merritt got together and they brought our things a little earlier. There were so many companies involved that all pointed the finger at someone else. Diane at Merritt did show concern for our situation though.

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4.9 out of 5
Out of 138 Reviews
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